Frequent Asked Questions


When will I receive my order?

The processing of your order, and the (free) delivery require our team to take 10 to 16 working days maximum to European Union Countries and USA  .

We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.

How much is shipping ?

We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free (excluding DOM-TOM). An additional cost for delivery will be requested for the following countries: - Guadeloupe - Guyana - Reunion - Martinique - Mayotte - New Caledonia - Saint-Barthélemy - Saint-Pierre-et-Miquelon - Saint-Martin - Wallis-et-Futuna - French Polynesia

My order is not complete, what should I do?

If your order includes multiple items, these may be shipped separately, depending on available inventory and shipping warehouses. Don't worry, your package will arrive shortly.

I haven't received my order, what should I do?

A problem with the Post? Parcel lost, broken, destroyed? With our secure delivery, OLIVAIS takes care of the disputes for you. The satisfaction of our customers is our priority. We don't pass the blame on to the carrier by letting you "manage it". We take full responsibility by immediately sending you a new package at our expense. Do not hesitate to contact us by email at our team will do their best to meet your expectations.


Can I modify my order?

Yes, as long as your order is not "Shipped".

Can I cancel my order?

It is absolutely possible to cancel your order! If the order is already being prepared, once prepared and delivered to the logistics company it would be impossible for us to cancel the order, although you can be offered a free return label  if cancellation is still needed.

Do not hesitate to contact us by email at our team will do their best to meet your needs!

I want to return an item.

Send us an email to along with your order number. To be eligible for a free return, you will receive a shipping label with all instructions,

Kindly remember your item must be unused and in the same condition that you received it (in the original packaging ).


What payment methods do you accept?

Your security, our priority: our site only offers secure and guaranteed safe means of payment. We accept credit and debit card and use Stripe and paypal as an online payment methods.

Is my information secure?

Yes ! The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential these days. This is the best way to protect your data and protect yourself against any hacker or identity theft. Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.


How can I order a product?

To order a product on site, simply click on the desired product, then click on "add to cart". All you have to do is click on the small cadi in the menu to finalize your purchase.

Can I combine my discount codes?

No. Except in exceptional cases, we only accept one and only one discount code per order.

Bulk order ?

If you would like to order in bulk, email our team at