Let customers speak for us
SPECIFICATIONS
Brand Name: YN HI FLOWER ENJOY YOUR LIFE
Item 1: Wedding Flower Arrangement
Item 2: dried natural flowers
Item 3: flowers decoration
Item 4: wedding arch decoration
Item 5: Boho Dry Pampas
Item 6: Rabbit Tail Grass
Item 7: Pampas Decoration
Item 8: fluffy pampas grass
120Pcs Dried Flower Fluffy Pampas Bouquet Wedding Boho Home Decoration Artificial Plant Bunny Tail Dining Home Table Accessories
Dried Flowers. (The package does not contain a vase).
Size:
Total length:about 30-45cm(23.6 inch)
The plume length:about 25-30cm(9.84-11.8 inch)
Declaration of "Seller's Shipping Method"
Dear friend, dry flowers are natural flowers, can only be transported using the 'Seller's Shipping Method', and the ordering page will display 'Tracking Unavailable, and the expected delivery time will also be displayed for a long time.But the situation is not like this. In fact, we are using Standard Shipping, .the tracking information and the arrival time is also very fast.Most countries, such as France, Israel, Spain, the United Kingdom, Germany, Netherlands, Belgium, the United States, Canada, Poland, Switzerland, and so on, can receive it in 2-3 weeks, or even 10 days. Other countries can receive it in 1 month, except for some remote countries, which take two months
10% of the dried flowers are damaged during transportation. If a few pieces are damaged after receiving the package, it is normal consumption and will not affect the appearance
As it is a natural plant dried flower, it cannot be guaranteed that each product has the same length and size, and it is also normal that several of their petals will fall. Now it does not affect the beauty. If you mind, please do not place an order
Notice:
1. Natural dried flower, the color of flower head and stem has slight color difference in different seasons.
2.If you have a professional demand for flower color, please contact customer service to provide flower pictures before purchasing.
3.Natural dried flowers are fragile, and it is normal for a small part of flower petals to fall.
4.Please don't discard the broken or fallen flower branches. You can match them with the bouquet
5.Tight packaging, please be careful when unpacking. Please rearrange the flowers before inserting the vase.
6.Do not add water to the vase.
7.Actual color may be slightly different from the image due to different monitor and light effect.
8.Please allow 1-3cm deviation due to manual measurement.
9.If you have any confusion, please let me know. I want to hear your feedback.
Purchase Notes
There is a factory in our company. We produce Preserved Flower,Dried Flower,Reed,Artificial Flower by ourselves. We have 50 staff to manufacture dry flowers and immortalized flowers core competitiveness : professional flower design team, packaging designer team, professional logistics team, prompt customer service.
1.Shipment-Shipment will be arranged in 1-5 days after money be confirmed.Tracking Information will be provided within 2-7 days after the product is shipped.
2.Notice-Import duties,taxes and charges are not included in the item price or shipping charges.These charges are the buyer's responsibility.Please check with your country's customs office to determine what these additional costs will be prior buying.
3.Refund-If you did not received your product at the end of the estimated delivery time,please contact us to solve it before you open dispute. We guarantee to resend goods or refund the full payment if it is not delivered within in the guaranteed delivery duration.
4.And we also support Drop-Shipping,You can create orders in my store and fill in your customers' address.when you buy more than a certain amount, we will use DHL send to you. If I use DHL to send, then you will receive parcels in 5-7 days.
5.Feedback-(1)If you are not satisfied with the goods(quality problem,size problem,material problem),please feel free to simply contact us,we will respond as soon as possible to give you a perfect solution.
(2)If you like our product,hope you can give us five star.it would mean the world to us if you could take 1 minute to help share the love by leaving us an honest review :)
At Country-Mouse.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
We kindly ask you to return the products in their original packaging.
All returned products will be fully refunded as long as they have not been used or damaged.
If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
However, please refrain from excessive testing beyond what is necessary.
If the product loses value due to excessive handling, we may reduce the refund amount.
If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@Country-Mouse.com, you will receive an email within 48 business hours with the return address or a return label.
If you received a product in poor condition or with a factory defect return is Free
In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
The refund will be processed promptly and without any additional charges.
We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
----------------------------------------------------------------------------------------------------
Who pays the return cost?
Return case
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Country-Mouse.com will pay the cost of return
-----------------------------------------------------------------------------------------------------
Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer will pay the cost
-----------------------------------------------------------------------------------------------------------
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
According to the aforementioned conditions, there is no charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform Country-Mouse.com by email, sending your return request to info@Country-Mouse.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our Country-Mouse will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. Country-Mouse.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used. If you have not received your refund within 4-5 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@Country-Mouse.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@Country-Mouse.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be cancelled.
Please be aware that if the order is cancelled at the customer's request, a 5% payment processing fee will not be refunded.